Before Your Visit
A little information to help you feel comfortable and prepared before your appointment at Blue Aloe Skin Health.
Please arrive 5-10 minutes before your scheduled appointment time so you have time to settle in and complete any necessary forms.
Every treatment begins with a brief consultation so we can talk about your skin, your goals, and anything that may affect your service that day.
Treatments are customized, so there is no need to know exactly what your skin needs before you arrive.
Your Appointment
Come as you are and wear whatever feels comfortable!
Depending on your treatment, you may be asked (and feel more comfortable) to remove jewelry and/or change into a wrap.
Your privacy and comfort will always be respected throughout your visit.
What to Wear
Please let me know about any recent procedures, medications, allergies, skin changes, illnesses, or medical treatments that may affect your service.
For oncology-supportive appointments, additional health information is requested so your treatment can be safely and thoughtfully adapted.
If you are feeling unwell, have a fever or active infection, or have been advised by your medical provider to avoid esthetic services, please contact Blue Aloe before your appointment to reschedule.
Your well-being always comes before completing a treatment as planned.
Skin & Health Information
Blue Aloe Skin Health is located on the lower level and is accessed by stairs. There is no elevator access.
Please keep this in mind when scheduling your visit, and feel free to reach out with any questions before your appointment.
Accessibility
Your appointment time is reserved especially for you. If you need to cancel or reschedule, please provide at least 24 hours notice whenever possible.
Cancellations made with less than 24 hours notice may be charged 50% of the scheduled service price. Appointments missed without notice may be charged the full service price.
Cancellations & Rescheduling
A Note for Clients in Active Cancer Treatment
I understand that treatment schedules, symptoms, and how you’re feeling can sometimes change unexpectedly. Clients currently undergoing cancer treatment will not be charged a late cancellation fee when a treatment related or health concern requires a last minute change of plans.
Please simply contact Blue Aloe as soon as you’re able. You’re health and well-being always comes first.
If you arrive late, I will do my best to provide as much of your scheduled treatment as possible. To respect appointments that follow, your service may need to be shortened while the full treatment fee still applies.
If you are running late, please contact Blue Aloe so I know you are on your way.
Late Arrivals
Booking & Deposits
A valid credit card is required to reserve your appointment.
Blue Aloe gift certificates may be used toward treatments and retail purchases and do not expire.
Gift certificates are non-refundable and cannot be redeemed for cash, except where required by law. Please contact Blue Aloe for assistance with lost or stolen gift certificates.
Gift certificates may be transferred to another recipient.
Gift Certificates
I want you to feel confident in the products you purchase from Blue Aloe.
Unopened and unused retail items may be returned or exchanged within 14 days of purchase with proof of purchase.
If you experience an unexpected sensitivity or reaction to a skincare product recommended by Blue Aloe, please contact me as soon as possible so we can determine the best solution for you.
For health and hygiene reasons, opened personal use items and accessories cannot be returned unless defective.
Sale items, special orders, and gift cards are final sale.
Refunds will be issued to the original form of payment.
Retail Returns & Exchanges
Blue Aloe is a solo esthetics studio, and appointments are reserved especially for you. During treatments, I may be unable to answer the phone or respond to messages immediately.
If you reach out while I’m with a client, I will respond as soon as I am available.